After a $1600 bill from Seminole Toyota $600 of which was out of pocket I was informed that they are unable to diagnose the problem and that I should bring it into a BMW dealer. Still the vehicle was not functioning properly so I returned back within a couple of days to address the same problem. I then proceeded to return the vehicle back to Seminole Toyota were the Sales Manager entered the vehicle into their service shop to address the problem, a few days later I was contacted to pick up the vehicle. We paid $2600 in repairs in “Shop A” only to discover that the vehicle would still have other issues needing to be addressed. The following days the vehicle was sent to a third party shop to inspect diagnose the problem, it was discovered that cylinder 4 had a misfire, battery was dead and the vehicle had a missing hood trim. We immediately contacted our sales person to inform of this incident. During our drive home approximately 50 miles, the vehicle started to smoke out the exhaust and went into a “safe/limp” mode dropping our speed on the highway from 70 MPH to a very unsafe 30 MPH. My wife and I purchased a vehicle from Seminole Toyota 1/16/23, on the night of the date in question is where concerns arrived. Now I'm out the cost of a plane ticket (non-refundable within 7 days), and unable to buy a car this week as well since I still do not have my money back. Why could they not do the same? Attempted to escalate to someone more senior (General Manager? General Sales Manager?) but it seems like they aren't ever there. My question: if I was promised my money back on Monday, why was the money not sent back through same day wire transfer? I complied with the dealership's request to send it same day (in which they received and confirmed it). It is currently Tuesday and I still do not have my money back. Spoke to their accounting department and they said I would not have the money back until Tues (4/25). I made an appointment with another dealership for Monday, given that I was told by the sales manager that I would have my money back by that day. I am unable to shop for another vehicle without this money. I was promised by a sales manager that I would have my money back by Monday. They said that they could not send me the money back until Monday the next week since their accounting department had already left for the weekend. I get a call about 2 hours later at almost 5 EST that the vehicle has been sold. I sent them the money same day and it was confirmed. The sales rep asked on Friday if I could send them the down payment ($20,000) to hold the vehicle through the weekend until I arrived.

I booked the flight and even sent them my itinerary. Price was agreed on but I could not get a flight out until Tues (4/25). Was speaking to a member of their sales team all week Mon (4/17) to Fri (4/21) about a vehicle.

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